Meet the team
We started the export business of electronic locks in 2013. Prior to this, we have 4 years of experience in the production of electronic locks. At present, our products cover hotel locks, hotel room DND systems, smart cabinet locks, Intelligent door locks.
Over the years, we have served more than 1000 hotels, and the service continues until now.
All our products were rigorous tested one by one before packaging. We need to ensure it works perfectly when users got it.
In addition, our products provide 2 years warranty, and we noticed that almost all companies only provide 1 year warranty. So our products can bring you peace of mind.
We have been launching the B2B platform before, but the effect has declined seriously in recent years, so we made this website to do marketing and sell goods.
Although the price of our competitors’ products is very low, but the quality is very poor, overseas procurement is tired of this kind of low-quality products.
Why choose Hotelock
By default, our professional sales team will send a reply within 30 minutes after receiving customers’ inquiries. At the non-working time, our reply will in 7 hours. For urgent service, customers can contact us by phone or WhatsApp directly.
We will check the sea shipping cost and air shipping cost for customers. And help customers select the cost-effective shipping way according to the order. If customers have their own shipping agent in China, we can ship your order to your agent for free.
If hurry, we also can ship customers’ order by international express (DHL, FedEx, UPS..). We have long-term cooperated and trustable forwarder here, to ensure packages delivered to your side fast and safe.
We attach great importance to product quality because the warranty of our products is 24 months, 12 months longer than most other suppliers. All our products are quality checked one by one before packing. At the same time, we have 3rd-party QC to guarantee quality.
We noticed that customers like to make their brand LOGO on key cards and wristbands. We provide printing service. Customers only need to send their brand logo to us, we will design the printing artwork for free and confirm with customers before production.
We noticed that many customers can’t get support from their previous suppliers because of reasons. And ask for support from us on our Youtube Channel. We provide lifetime service for our products. Such as software upgrade, activate again.
Customers visit the website first, and then send us an inquiry on the website by filling in the form. Our salesman will quote the price to the purchaser after getting the purchase information. After the two sides confirm all the transaction details, we will send samples to the users if they need. after the user is satisfied with the sample, he will give us the final order.
After the factory has finished producing the goods, it will be sent to the customer’s country by sea or air.